Terms of Service

Version 1.0 · Effective 4 August 2026

1. Who you are contracting with

TrackifyNow is provided by one of two companies, determined by where your courier business bills from — the same setting that decides the currency you pay in:

“TrackifyNow”, “we” and “us” mean whichever company that is for you. These terms are an agreement between that company and the business you represent when you create an account. By creating an account you confirm you are authorised to bind that business.

TrackifyNow is a business tool for courier operators. It is not offered to consumers.

2. The service

TrackifyNow lets a courier business record parcels, give each parcel a private tracking page, and send SMS arrival notifications to parcel recipients, paid for with prepaid message credits.

SMS delivery destinations are limited. The countries we can currently deliver text messages to are stated in the app before you buy credits. Parcels for recipients elsewhere are still recorded and receive a tracking link, but no SMS is sent and no credit is charged for them.

3. Your account

• You must give accurate business information at signup, including the country your business bills from, and keep it current.
• You must verify your email address before the account can send messages, buy credits, or take other significant actions.
• You are responsible for keeping your password secure and for everything done under your account. Tell us immediately at hello@trackifynow.com if you believe it has been compromised.
• One person may not hold accounts for the purpose of evading limits, suspensions, or these terms.

4. Recipient data — your responsibilities

You warrant, for every phone number and contact you enter, that:

• you obtained it lawfully, directly in connection with a parcel you are genuinely handling for that person;
• you have a lawful basis to have them contacted about that parcel, and you record that basis truthfully when the app asks;
• you will pass on to us, promptly, any request from a recipient to access or delete their data, and you will honour any request to stop messaging them.

The app enforces some of this automatically — a recipient who opts out is permanently blocked from further messages regardless of your instructions — but the legal responsibility for having the right to contact a recipient is yours.

5. Acceptable use

Messages are sent under a sender identity shared between TrackifyNow customers. Abuse by one customer endangers deliverability for every other, and these rules are enforced strictly, in software where possible and by suspension where not. You must not:

• send, or attempt to send, anything other than transactional notifications about a real parcel — no marketing, promotions, or bulk messaging;
• impersonate another business, or use names, cities or notes to smuggle URLs, phone numbers or payment instructions into a message;
• enter contacts obtained from purchased lists, scraping, or any source other than your own customers;
• use the service for anything unlawful, fraudulent or deceptive, or in breach of Nigerian NCC messaging rules or the equivalent rules of any destination country;
• probe, overload, or attempt to bypass the service’s security or rate limits, or access another courier’s data.

We may suspend an account immediately and without notice where we reasonably believe continued sending puts the shared sender identity, other customers, or recipients at risk. Where the concern is less urgent we will contact you first.

6. Credits, payment and refunds

• Prepaid credits. Message credits are bought in advance. One credit currently sends one SMS to the destinations stated in the app; where a destination costs more to reach, the price in credits is shown before you send.
• Payment. Payments are handled by third-party providers (card and bank). Prices are shown before you pay, in the currency your billing country allows. We never see your full card details.
• Failed sends are not charged. A message we fail to submit to the network is automatically refunded to your credit balance. A message that is submitted and accepted by the network is charged, even if the network later fails to deliver it — delivery inside a mobile network is outside our control.
• Credits expire 12 months after purchase. We will email you before any credits expire. Expired credits are not refundable.
• Refunds. You may request a refund of unused credits within 14 days of the payment that bought them, by emailing billing@trackifynow.com from your account address. We refund the unused portion pro-rata to the original payment method, in the original currency, and may deduct payment-provider fees that are not returned to us. Credits already spent are not refundable. We respond within 5 business days.
• No cash value. Credits are not money, are not transferable between accounts, and have no value outside the service.
• Charge disputes. If you believe a charge is wrong, contact us before disputing it with your bank — we resolve almost everything faster than a dispute does. We may suspend the use of credits whose payment is under dispute until it is resolved.

7. Availability, and what we do not promise

TrackifyNow is a new and actively developed service, provided “as is” and “as available”. We use commercially reasonable efforts to keep it running and to fix problems quickly, but we do not promise uninterrupted or error-free operation, and we do not promise that any individual message will be delivered: SMS delivery depends on mobile networks, routes and handsets outside our control.

To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms excludes warranties or rights that cannot lawfully be excluded.

8. Intellectual property

• The service, its software, design and branding belong to us or our licensors. Your account gives you a limited, non-exclusive, non-transferable right to use the service for your courier business while these terms are in force — nothing more.
• Your data stays yours. Parcel records, customer records and message history you create belong to your business. You grant us the licence needed to store and process them solely to provide the service, and you can export all of it from the app at any time.
• You may not copy, resell, reverse-engineer or build a competing service from ours, except where the law grants that right regardless of contract.

9. Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable to the other for indirect or consequential loss, loss of profits, revenue, goodwill or data, however arising.
• Our total aggregate liability to you, from all claims together, whatever their legal basis, is capped at the amounts you paid us in the 12 months before the event giving rise to the claim.
• Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

You accept that these limits reflect the price of the service: a tool priced in message credits cannot insure the value of the parcels or businesses it is used for.

10. Indemnification

You will defend and indemnify us against third-party claims, fines and reasonable legal costs arising from: (a) contacts you entered without the lawful basis you warranted in section 4; (b) content you caused to be sent in breach of section 5; or (c) your breach of applicable law in using the service. We will notify you promptly of any such claim and will not settle it without your input unless the law requires otherwise.

11. Suspension and termination

• You can leave at any time. Account closure is requested from Billing. There is a 30-day grace period in which you can change your mind; after it, your operational data is permanently deleted as described in the Privacy Policy. Financial records are retained as the law requires.
• Unused credits at closure are not refunded, except those still inside the 14-day refund window in section 6.
• We may suspend or terminate an account for material breach of these terms, for the sender-identity risks described in section 5, where the law requires it, or for non-payment of a disputed charge that is resolved against you.
• Sections that by their nature survive termination — including 9, 10 and 12 — survive it.

12. Governing law and disputes

These terms are governed by the law named for your contracting entity in section 1, without regard to conflict-of-law rules.

Talk to us first. Before starting formal proceedings, both parties agree to try to resolve any dispute by written negotiation for 30 days, starting when one party notifies the other of the dispute in writing.

• Where your contract is with Authecity Systems LTD, disputes not resolved by negotiation are subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.
• Where your contract is with Authecity Systems LLC, disputes not resolved by negotiation are subject to the exclusive jurisdiction of the state and federal courts located in Hennepin County, Minnesota, USA.

Nothing in this section prevents either party seeking urgent injunctive relief in any competent court, or prevents a recipient of messages exercising rights under their own country’s data protection law.

13. Changes to these terms

We may update these terms as the service evolves. For material changes we will email account holders at least 14 days before the new terms take effect. Continuing to use the service after that date is acceptance of the new terms; if you do not accept them, close your account before they take effect and section 11 applies. Every version carries its version number and effective date at the top of this page.

14. General

• These terms, the Privacy Policy and the prices shown in the app are the entire agreement between us about the service.
• If part of these terms is found unenforceable, the rest stands.
• A failure to enforce a term is not a waiver of it.
• You may not assign this agreement without our written consent; we may assign it as part of a sale or reorganisation of the business, and the Privacy Policy continues to apply to your data if we do.
• Questions about these terms: hello@trackifynow.com.